Frequently Asked Questions

Quick answers about ordering, payment, delivery and care.

How do I order?

Add pieces to your bag and check out on the website, or message us directly on WhatsApp. After you order, we confirm availability and the delivery cost on WhatsApp.

How can I pay?

M-Pesa, Mixx by Yas, Airtel Money, bank transfer (CRDB / NMB), Visa and Mastercard. Cash on delivery is available in Dar es Salaam.

How long does delivery take?

Same day in Dar es Salaam, 1–3 business days across Tanzania and Zanzibar, 3–5 business days in East Africa and 5–7 business days worldwide.

Can I pay in US dollars?

Yes. Prices are shown in Tanzanian shillings and you can switch to US dollars at the top of the site.

How do I care for batik?

Hand wash in cold water with a mild detergent, do not wring, and dry in the shade to keep the colours bright. Iron inside out while slightly damp.

Can I return a piece?

Yes, unworn pieces can be returned or exchanged within 7 days. See our Returns & Exchanges page for details.

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